Customer Service

Our excellent customer service, respect for your patients and personalized service are several of the key attributes that sets EMS Billing Services apart from other billing service companies. Each of our clients is assigned a personal account manager who will handle all of your cases helping to ensure continuity of service. This also allows our account manager to get to know you, your community and understand your needs on a personal level. We truly care about our clients and your patients. Our philosophy is that we treat patients as if they were our own family. We provide bilingual assistance in more than 170 languages. In addition, you will always speak to a live person when you call our offices and if they can’t answer your questions, they will find someone who can. Our client retention rate of 97 percent is testament to our client satisfaction and ability to produce results.